Privacy Scroll

Pretty straightforward - we use your info to actually fulfill your booking. Can't give you that Dragon's Lair Suite if we don't know who you are or how to charge your card, right? We'll also use it to send you confirmation emails, updates about your reservation, and maybe occasional news about special events or promotions (but you can totally opt out of the marketing stuff if it's not your thing).

Sometimes we look at the data in aggregate - like, how many people book the tavern dining vs. the sword workshops - to improve our offerings. But that's anonymous data, we're not sitting around gossiping about individual guests.

We also gotta keep records for legal and accounting purposes. The tax folks and Canadian regulations require us to hold onto certain transaction info. It's boring adult stuff, but necessary.

We don't sell your info. Period. That's not how we roll. However, we do work with some third-party services to make everything run smoothly - payment processors for transactions, email providers for sending you confirmations, that kinda thing. These partners are bound by their own privacy policies and we only share what's absolutely necessary.

Our staff who need access to guest info (like front desk, event coordinators) obviously have it, but they're trained on privacy protocols and take it seriously. We're not gonna have housekeeping gossiping about your credit card number or anything.

If we're legally required to share info - like a court order or law enforcement with a proper warrant - we'll comply. But we'll also push back if we think the request is overreaching. Your privacy's worth fighting for.

Yeah, we use cookies. Not the edible kind from our tavern (though those are pretty good too). These are little data files that help our website remember you and work properly. Some are essential - like keeping you logged in while you browse. Others help us understand how people use the site so we can make it better.

You can disable cookies in your browser settings if you want, but heads up - some parts of the site might not work as smoothly. It's kinda like refusing a torch in a dungeon... you can do it, but you're making things harder on yourself.

We also use Google Analytics to see traffic patterns and whatnot. It's anonymized data that just helps us understand our audience better. If you really hate being tracked, there are browser extensions that block analytics scripts.

You've got rights when it comes to your personal data. Under Canadian privacy laws (we're in BC, so PIPEDA applies), you can request to see what info we have on you, ask us to correct anything that's wrong, or even request deletion of your data in certain circumstances.

Wanna unsubscribe from marketing emails? There's an unsubscribe link at the bottom of every promotional message we send. Click it and you're done. We might still need to send you transactional emails about bookings you've made, but the promotional stuff will stop.

If you want to exercise any of these rights, just shoot us an email at reservations@runebladeinodyssey.info or call (604) 555-7823. We'll get back to you within a reasonable timeframe - usually within 30 days. We take these requests seriously, so don't hesitate to reach out.

We use industry-standard encryption for all transactions - that little padlock icon in your browser means your payment info is scrambled up tighter than a wizard's spell. Our servers are secured with firewalls and regular security audits. We don't store full credit card numbers on our systems (our payment processor handles that).

Our staff goes through privacy and security training, and access to guest data is limited to only those who actually need it to do their jobs. We're not perfect - no one is - but we're constantly updating our security measures to stay ahead of threats.

That said, no system is 100% hack-proof. If there's ever a data breach that affects your info, we'll notify you ASAP and tell you what happened and what we're doing about it. Transparency's important to us.

Our website isn't directed at kids under 13, and we don't knowingly collect info from them. If you're booking a family stay and including info about your kiddos (like for special meal requests or activities), that's fine - you're providing it as their parent or guardian.

If we somehow find out we've accidentally collected data from a child under 13, we'll delete it pronto. Parents, if you think this has happened, let us know immediately.

Sometimes we gotta update this policy - new laws, new tech, new services we're offering, whatever. When we make significant changes, we'll post a notice on our website and update the "last revised" date at the top of this page.

For major changes that affect how we use your data, we'll probably send an email to let you know. We won't pull any sneaky switcheroos on you. If you keep using our services after changes take effect, that means you're cool with the updated policy.